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Just Joined

2 Posts

Posted - 17 March 2021 :  16:04:01  Show Profile  Reply with Quote
My trust deed was swapped last week, now a case officer is telling me I have arrears of over £500 despite making the all of agreed payments on time by bank transfer.

I didnít choose this company initially due to bad reviews, seems they were right. What can I do 20 minutes so far on hold.

Just getting ready to tell them to do one, not good for week one

TDA (Debt Adviser)
Trust Deed Expert

13705 Posts

Posted - 17 March 2021 :  16:19:27  Show Profile  Reply with Quote
Hi Smudge249.

I'd suggest asking them to provide you with a record of their receipts of your payments. You can then compare it to your own records.

Hopefully this is an admin issue that can be swiftly rectified.

Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds    
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