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6 Posts

Posted - 03 June 2021 :  13:10:54  Show Profile  Reply with Quote
Hi All, small problem with PRA group. I have reached out to them to ask them to adjust the default date on my credit file. The default date with them is May 2018, however, my PTD began Oct 17 (YEs, only 4 months left to go!!). They have responded telling me they are unable to change my date of default to the same date as the PTD began. Any advice on next steps to convince or encourage them to change the date???


TDA (Debt Adviser)
Trust Deed Expert

13754 Posts

Posted - 03 June 2021 :  13:22:24  Show Profile  Reply with Quote
Hi Stock565,

I'd suggest making a formal complaint to them about this and requesting that they change their decision.

This could result in someone more senior and empowered taking a look at the matter and, hopefully, making the correct decision.

If that doesn't work you can take it to the Financial Ombudsman.

You're perfectly entitled to expect them to make this change to your credit file.

Qualified Debt Adviser & Forum Administrator - Ask me anything about Trust Deeds    
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